Once your order ships, you’ll receive a confirmation email with a tracking link. You can also log into your account to check your order’s progress at any time.

We process orders quickly to ensure timely delivery, but contact us within 2 hours of placing your order and we’ll do our best to accommodate changes.

No account is needed, but creating one makes it easy to view past orders, save shipping details, and track current deliveries.

We’re here to help. Reach out to us at annaraofficial@gmail.com with your order number and a photo of the item, and we’ll resolve it promptly.

Currently, we are not offering any promo codes on our jewellery pieces.

Every piece arrives in our signature packaging, perfect for gifting. You can also add a handwritten note at checkout for a personal touch.

We offer standard shipping on all Canadian orders over $120 CAD. Express shipping options are also available.

Delivery times and costs are calculated at checkout based on your location.

Yes. Currently we ship to USA and select European countries. Please note that international orders, shipped outside Canada may incur import duties and taxes, which are the customer's responsibility on delivery.

Standard shipping within Canada typically takes 3–7 business days. Express shipping is available for faster delivery.

We accept returns within 30 days of delivery. To be eligible for a refund, the items must be unworn, undamaged, and in their original packaging.

Please Note: For hygiene reasons, all earings are final sale and cannot be returned or refunded.

Begin your return by contacting our team at hello@anaaraofficial.com for assistance.

Original shipping fees are non-refundable unless the return is due to an error on our part.